Refund policy
Return & Refund Policy
Last updated: September 2026
Our Commitment At M&Y Naturals, your satisfaction is our priority. Because we carry premium skincare products sourced from trusted suppliers, please review our return policy carefully before purchasing.
Return Eligibility We accept returns within 14 days of delivery, provided the item is:
- Unopened and unused
- In its original packaging with all seals intact
- Not marked as final sale
Due to the nature of skincare and personal care products, we are unable to accept returns on opened or used items for hygiene and safety reasons.
How to Initiate a Return Contact us at [cmyers1000@gmail.com] within the return window. Please include your order number and reason for return. Do not ship items back without prior authorization, as returns are coordinated through our suppliers.
Refunds Once your return is accepted and the supplier processes the restocking, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, as processing involves coordination with our product suppliers.
Partial Returns If your order contains multiple items from different suppliers, each item's return is handled separately and refund timing may vary.
Non-Returnable Items
- Opened or used skincare products
- Gift sets that have been unsealed
- Items marked "Final Sale"
- Items purchased during clearance promotions
Damaged or Incorrect Items If you received a damaged or wrong item, contact us within 48 hours of delivery with photos. We'll resolve it promptly.